New clients looking to book in for Skin Treatments or clients who have previously seen us for Skin Treatments (but who have not had an active treatment, with us in the last 6 months) - you are required to book in for a Skin Health Assessment as your 1st appointment in our clinic.
Clients booking in for Vitamin Infusions, Sculpt X or Wrinkle Relaxer appointments (NO Skin Treatment) do not need a Skin Health Assessment.
Booking policy - We require 48 hours notice for cancelling or rescheduling your appointment. Any changes to your appointment within 48 hours results in your booking fee being withheld as a cancellation fee. If you have a scheduled appointment, you will be sent an SMS reminder three days before your appointment. The reminder is a courtesy, and does not remove your responsibility for keeping appointments once you have made them. In the case of a no-show or cancellations within 48 hours of your scheduled appointment, your booking fee is forfeited.
PLEASE NOTE - Your booking fee is redeemable against your appointment on the day or can be carried forward to further appointments. Booking fees are non-refundable. Booking fees are held on your clinic account and can be used against any future treatments. Your booking fee will not be refunded under any circumstances once the appointment is scheduled.