New clients or previous clients (who have not seen us in the last 6 months) - you are required to book in for a Skin Health Assessment as your 1st appointment in our clinic.
Booking policy - We require 48 hours notice for cancelling or rescheduling your appointment. Any changes to your appointment within 48 hours results in your booking fee being withheld as a cancellation fee. If you have a scheduled appointment, you will be sent an SMS reminder three days before your appointment. The reminder is a courtesy, and does not remove your responsibility for keeping appointments once you have made them. In the case of a no-show or a last-minute cancellation, your booking fee is forfeited.