We require a minimum of 24 hours notice for any appointment changes or cancellations. Fees apply for late changes or cancellations.
All bookings must also be confirmed to secure your appointment. A reminder text or email is sent out to you 2 days prior and please respond to this confirming or cancelling your appointment.
New clients - Please arrive at least 5 minutes early to your appointment to complete a new client form.
Late arrivals - Although we do try our best, we unfortunately cannot always accommodate late arrivals. Late arrivals past 10 minutes, where possible we will offer the next available appointment time. If you are driving, please allow more than adequate time for traffic and parking. We always recommend the Double Bay Woolworths Carpark. (Double Bay can be a nightmare to find a park in on busy days!)
Children and Pet policy - For the safety of children and pets and the comfort of all our clients attending the salon, it is our salon policy that children and pets are unable to attend appointments with you. We may politely ask you to reschedule your appointment if we see this as a safety or comfort hazard for other clients and our staff.
General policies - We kindly ask that you limit the use of your phone and other electronic devices during your service so there is minimal distractions to our artists.