Please respect that just like you in your salon, we run by appointment and we have a long waiting list for new clients. We understand that on occasions things come up, but if you cannot make your appointment, do the right thing and provide us with at lease 48 hours notice by texting +61 466 120 983 or texting back 'NO' to your confirmation message.
Holding up an appointment that you fail to show for is not only costly, but it prevents another salon owner from being able to book that time with Caitlyn. You hate your clients cancelling on you, so don't do it to us!
Due to repeated no-shows, we have now enforced a $99 booking fee for all 'Discovery Sessions', that will be 100% refunded when you turn up to your appointment. Discovery sessions are connducted by phone call.
1:1 Coaching Sessions will be conducted by Zoom, you will be contacted with details prior to your booking time.
Late cancellations (within 24 hours) and no-shows for all bookings will forfeit their pre-payments and may be refused future bookings.