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Dear Headcase clients, For COLOUR SERVICES, you must select your colour appointment first then your styling appointment. This will allow you to see the correct timings in our system for your services. Please allow an extra 15 - 30 minutes prior to your appointment in both salon locations for a parking space as traffic and main roads can be extremely busy. If you are expected to be more then 5 - 10 minutes late please provide the salon a courtesy call so that we can be sure to accomodate your appointment. All cancellations and rescheduled appointments must commence 24 hours prior to your scheduled appointment. Failing to comply will result in a non-refundable deposit. Please be mindful that if you are running more than 10 minutes late that we may not be able to offer you the full service you have originally been booked in for. If you are expected to arrive 15 minutes or more late to your appointment this may result in a cancellation fee of 100% for the service you were originally booked in for. Kind regards, Headcase Hair Paddington Ph: 02 9380 9988 Potts Point Ph: 02 7904 3240